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what is a pre-order?
In essence, when a brand initiates a pre-order launch, they craft exclusive samples, each a unique piece in itself. This approach allows the brand to showcase diverse colorways in these one-of-a-kind samples without committing to mass production. Once the core concept takes shape, the website opens from Friday to Monday morning. Come Monday morning, the design files and the quantities ordered are dispatched to the manufacturer for production.
It's crucial to grasp that the entire process spans 2 weeks post the website closure. So, if you placed your order on February 7th, there's no need to raise concerns until at least March 7th. Only if your package hasn't arrived by April 7th should you consider reaching out. This timeline ensures that you have ample time before any warranted inquiries, allowing the brand to fulfill orders efficiently.
our story
Starting small in a tiny closet, Thirteen Hills wasn't just about clothes; it was about turning dreams into stitches. The founders faced tons of problems, but they didn't give up. Instead, they used every challenge as a chance to grow.
Imagine each problem as a thread in a grand design. Thirteen Hills became more than just a brand; it became a story of not giving in. It's like turning frustration into determination, and the brand, born from struggle, became a reminder that no matter what, dreams can be sewn into reality.
Love,
3rteen Hills